Best Online Racing and Sports Betting

TERMS AND CONDITIONS

Table of Contents

A. Important Terms and Conditions

1

B. Definitions

2

C. General

3

D. Your Responsibilities

4

E. Our Reserved Rights

5

F. Client Identification and Information Requirements

6

G. Deposits and Withdrawals

7

H. Bonus Bets

8

I. Price Pump

9

J. Promotions

10

K. Placement and Acceptance of Bets

11

L. Responsible Gambling

12

M. Privacy Collection

13

N. Maximum Payouts and Dividends

14

A. Important Terms and Conditions

1.

We may update our Ts & Cs at any time. The current Ts & Cs are those that are published on our website.

2.

You agree to the Ts & Cs when you open an Account, and each time you access any of our Platforms and/or place a bet with us.

3.

If there is a material change to our Ts & Cs, we will notify you. If you do not agree with any change to our Ts & Cs, you may close your Account (and therefore avoid the need to comply with our Ts & Cs).

4.

You agree to provide additional information that we may request from you. Refer to section F of these Account Terms and Conditions.

5.

If you breach our Ts & Cs, your bets may be voided and there may be other consequences. Refer to clause 34.

6.

Maximum payouts and dividends apply. Refer to section N.

B. Definitions

7.

The following definitions apply to the Ts & Cs:

Account

means a betting account with us.

Bonus Bet

means any bonus or promotional bet credit that we may provide to you.

Customer

means a person who has an Account with us.

Deductions

means a deduction as set in the table of Deductions available within our Betting Rules – Section K.

Major Australian TABs

mean the Victorian TAB (VICTAB), the New South Wales TAB (NSWTAB) and the Queensland TAB (QLDTAB).

Platforms

means our website, apps and any other means by which you access our products or services.

Promotion

means a promotional market that we may make available to you.

Ts & Cs

means these Account Terms and Conditions, our Website Terms of Use, or Racing Rules, our Sport Rules, our Same Game Multi Rules, our Same Race Multi Rules and our Privacy Policy.

we, us, our

means Crownsport Aust. Pty Ltd trading as BetReal.

Website

means betreal.com.au

you, your

means the Account holder.

All-In

means that, regardless of whether or not a particular contestant for an event starts or completes the event, the bet shall stand and no refund shall be payable.

BOB

means best of the Tote Pools and Top Fluc.

BT + SP

means best of the Tote Pools and SP.

Fixed Odds Bet

means a fixed odds bet.

Mid Tote

means a Tote Bet where the payout is at the second highest dividend declared by the Major Australian TABs.

Multi Bet, Multi or All-Up Bet

means a bet that is the combination of numerous single bets which Multiply the individual odds to create the total dividend.

Non-Tote Bet

means a Fixed Odds Bet.

Racing Exotics

Quinella, Exacta, Trifecta, First Four and Quadrella

SP or Starting Price

means the official final bookmakers price when the race jumps.

Tote Bet

means a bet where a component of the payout is determined by reference to the payouts of the Major Australian TABs.

Top Fluc

means the Best Price declared by the official On-Course Bookmakers Fluctuations.

C. General

8.

We are licensed and regulated by the NSW Greyhound Welfare and Integrity Commission and Liquor and Gaming NSW.

9.

To open an Account or place a bet with us, you must be 18 years of age or older.

10.

An Account with us is for the use of the Account holder only.

11.

The service offered by us is the ability to place bets with the possibility of winning or losing money. You understand and acknowledge that you may lose any monies that you bet with us.

12.

You may close your account at any time. We may close your account at any time.

13.

All bets and transactions with us are deemed to be placed and received in New South Wales (Australia).

14.

These Ts & Cs and your betting and other contracts with us are governed by and construed in accordance with the laws of New South Wales (Australia).

15.

You and we irrevocably submit to the exclusive jurisdiction of the New South Wales Courts in respect of any dispute or matter arising under the Ts & Cs and/or any of your contracts with us.

D. Your Responsibilities

16.

Our products are intended for bona fide recreational punters who act in good faith when placing a bet with us.

17.

Account holders:

1.

must be the named Account holder and the only person that uses or operates the Account;

2.

must keep their details with us accurate and up-to-date, and notify us of any changes;

3.

must not have and/or operate more than one (1) account with us;

4.

must not provide any personal or other information to us that is not accurate and up to date;

5.

must not be in anyway involved with a beneficial Account owner other than the named Account holder;

6.

must not be an agent for any other person or entity;

7.

must not borrow or in any way receive money from a third person in respect of any bet or the betting account;

8.

must not repay or in any other way pay money to a third party in respect of any bet or the betting account;

9.

must not work or be involved with a bookmaker (unless expressly approved by us); and

10.

must not use Accounts in connection with any breach of a law including any criminal law, statute or other law.

18.

When you open an Account with us, and each time that you use an Account or place a bet with us, you warrant that the matters set out in clause 17 are true. Information that may be relevant to our investigation of any suspected breach of our terms and conditions, including clauses 23 and 24, include your IP address, device fingerprint and residential address.

19.

You must keep your username and password confidential. If your username or password have been compromised, you must contact us immediately to change them.

20.

You are responsible for all transactions on your Account.

21.

Once you have placed a bet, it cannot be changed or cancelled except if you placed the bet in error and you contact us as soon as practicable after the bet is placed and before the event has commenced.

22.

You are not permitted to operate an Account with us or otherwise access or use our Platforms using any type of automated, systemic, artificial, obscured or computerised method/s including a VPN, proxy server, data extraction or scraping. You agree that this is a material condition of our Ts & Cs.

23.

You must not abuse, threaten, intimidate or harass any of our staff or representatives.

E. Our Reserved Rights

24.

We make considerable efforts to ensure our Platforms and markets are accurate, and that our business operates in a fair manner. Save to the extent permitted by law (and only to such an extent) we exclude all warranties (express or implied) and liability for direct, indirect or consequential loss, damage or expense incurred by you. Any claim against us shall be limited in amount to the stake of the relevant bet.

25.

We reserve the right to suspend or close an Account and/or void any bet where any person or group of people have attempted to gain an improper financial advantage against us, engage in any type of fraud against us or a third party, breached our Ts & Cs, or engaged in any conduct that is contrary to any law, regulation or code that applies to you. This includes but is not limited to any manipulation of Tote Bet dividends or pools or official starting prices.

26.

You are not eligible to hold an account with us if you are a bookmaker or work in the bookmaking industry. Where we have reasonable grounds to conclude that you are a bookmaker or work in the bookmaking industry, we reserve the right to void bets and/or close your account.

27.

If any price offered on our website/ app is clearly an operator error (eg. match posted with wrong favourite), we reserve the right to cancel bets placed at this price. We will attempt to notify you by email or other means of any bet cancellation prior to the commencement of the event where reasonably possible.

28.

Where a bet is accepted and/or resulted through our platform, and where any aspect of the bet is impacted by our Ts & Cs including but not limited to a maximum payout limit, maximum dividend or protest payout, we reserve the right to resettle that bet according to our Ts & Cs. This may include removing or reducing winnings, debiting any relevant winnings from the balance in your account and/or voiding any bet. You agree that if by doing so this puts your account into a negative balance (for example, if you have made a withdrawal), that you will repay these funds to us as a debt that is immediately due and payable to us.

29.

We adhere to minimum bet laws. We are not compelled to accept a bet to win more than the applicable minimum bet law. In the event of an official price fluctuation or our price fluctuation changing, we are not compelled to accept any bet at the pre-changed price.

30.

Subject to our regulatory or legal obligations (such as the minimum bet laws), we reserve the right to refuse the whole or part of any bet.

F. Client Identification and Information Requirements

31.

You must satisfy our customer identification requirements under the AML/CTF Act and our internal policies when you open an Account and at any time thereafter. This may include electronic identification via a third party such as GreenID and/or providing us with copies of your identification documents. We reserve the right to request further identification information at any time including additional identification documents, certified copies of identification documents or photographs of you holding your identification documents. Your Account may be suspended or closed if you do not meet our identification or information requirements. You are not permitted to make any withdrawals until our identification requirements are met.

32.

You must provide information that we may request about any payment methods such as copies of credit or debit cards. You must provide source of wealth or source of funds information or documentation that we request.

33.

Where we suspect that you have breached our Ts & Cs, we may suspend your account and conduct an investigation. Upon our request, you agree to provide us with any reasonable information that we request as part of our investigation such as a statutory declaration affirming compliance with our Ts & Cs (witnessed by a JP, Cdec or legal practitioner), additional identification documents, bank statements or payment method statements or any other relevant information. You agree that you must undertake any additional steps to permit us to verify the authenticity of such documents including having documents certified (by a JP, Cdec or legal practitioner), allowing us to contact the person who certified any document and/or posting certified copies or original documents to us.

34.

You agree that if you do not provide the information requested by us that we may (in our discretion, acting reasonably) conclude our investigation and/or draw an adverse inference from your failure to comply with our information request and other investigation requirements. You agree that this is a material condition of our Ts & Cs, and that this clause is reasonable to ensure the orderly operation of our business and prevent fraud.

35.

If we have reasonable grounds to conclude that you have breached our Ts & Cs, we will communicate this to you, provide a reason and allow you seven (7) days to provide additional information. If you do not or are unable to demonstrate that you have complied with our Ts & Cs:

(a) we may (in our discretion acting reasonably) void any pending or resulted bets, void unused bonus bets and promotional offers, void winnings from bonus bets and promotional offers, withhold deposits, claw-back withdrawals and/or block or close your account;

(b) we can withhold any funds in your account until any investigation and dispute are resolved; and

(c) you indemnify us against any loss or expense that we incur as a direct result of your breach of our Ts & Cs.

36.

If you breach our terms and conditions or any law, we may report you to any relevant regulator or authority.

G. Deposits and Withdrawals

37.

You may deposit to your Account using the payment methods that we offer from time to time.

38.

Deposits to your Account must be turned over at least once prior to withdrawal.

39.

When you deposit to your Account by any means including debit card, PayID, Apple Pay or bank transfer, you are purchasing a top up to the balance of your Account.

40.

You agree that we are not responsible for any fee that may be charged by a third party such as your bank or other payment provider for any payment method.

41.

We may delay crediting deposits to your Account or permitting withdrawals from your Account where we suspect any type of fraud, unauthorised use of a payment method, breach of any law.

42.

You must not charge back or reverse any deposit to your Account without a genuine and lawful reason. If you do so, you acknowledge that that will constitute a breach of our terms and conditions, and that we can deduct any such amount from your Account balance.

H. Bonus Bets

43.

We may offer or provide Bonus Bets at our discretion. Bonus Bets are intended for recreational gamblers only.

44.

Bonus Bets can be redeemed on racing or sport.

45.

For a winning Bonus Bet, winnings are paid excluding the initial Bonus Bet stake.

46.

If you receive a Bonus Bet, the deposit (1x) and bonus voucher (1x) must be wagered prior to withdrawal.

47.

Qualifying deposits for Bonus Bets must be turned over on bets at odds of $1.50 or greater.

48.

The maximum winnings payable on any Bonus Bet placed is $1,000 unless expressly agreed otherwise in writing.

49.

Bonus Bets can be redeemed on Multi Bets with a maximum of 3 legs. Bonus Bets cannot otherwise be redeemed on Multi Bets.

50.

The minimum Bonus Bet wager is $5. If there is less than $10 in the Bonus Bet wallet then the whole amount must be used at once.

51.

Bonus Bets cannot be used with price pumps or any promotional offers (unless the Bonus Bet is part of the promotional offer).

52.

Only one Bonus Bet can be redeemed on a particular event per Customer.

53.

You cannot have a Bonus Bet and a Cash Bet on the same event.

54.

You cannot back both sides of an event.

55.

If you place bets on more than one outcome in an event, only the first bet placed will count towards the turnover requirement in clause 46.

56.

A Bonus Bet will expire seven (7) days after the Bonus Bet has been awarded if it has not been used unless otherwise specified.

57.

If you attempt to withdraw deposits without turning them over, but you have used Bonus Bets that are associated with those deposits, we reserve the right to void the Bonus Bet, the Bonus Bet winnings and/or replace the Bonus Bet stake with a real money stake.

58.

Where any Bonus Bet does not meet the requirements set out in this section, you agree that:

•

any unresulted Bonus Bets can be voided;

•

resulted Bonus Bet winnings can be voided and cancelled;

•

unused Bonus Bets can be removed from your Account; and

•

we can remove your eligibility for future Bonus Bets.

I. Price Pump

59.

We may offer price pumps at our discretion, where availability is indicated on our Platforms. The value of a price pump is at our discretion.

60.

Price pumps are restricted to recreational gamblers only. We may remove the availability of Price pumps from Customers who are not recreational gamblers.

61.

A promotion can only be redeemed once per event per Account holder, and can only be redeemed once per residential address, IP address and device.

62.

Promotions may be subject to additional terms and conditions.

J. Promotions

63.

We may offer Promotions at our discretion.

64.

Participation in Promotions is restricted to recreational gamblers only. We may remove the availability of Promotions from Customers who are not recreational gamblers.

65.

A promotion can only be redeemed once per event per Account holder, and can only be redeemed once per residential address, IP address and device.

66.

Promotions may be subject to additional terms and conditions.

K. Placement and Acceptance of Bets

67.

When you make a bet via our Platforms, the bet is accepted after you submit the bet and once you receive bet confirmation.

68.

You are unable to change or cancel a bet once the bet has been accepted by us. In limited circumstances at our discretion, we may change or cancel a bet if you inform us as soon as practicable after the bet was placed (but before the event has commenced) that the bet was made in error.

69.

In any sporting event where there is a flat line (eg 7.0), and the result falls on that flat number, all bets are void and refunded. Affected Multi Bets will be recalculated excluding that leg.

70.

For any Multi Bet where a leg is voided for any reason, then the Multi Bet is re-calculated minus that leg. eg. if a Tennis player withdraws from a game which was included in a four-leg Multi, the Multi is revised to a three-leg treble.

71.

We accept Multi Bets up to 20 legs, including a combination of racing and sports.

72.

Multi Bets cannot be placed in dependent events and any Multi Bet that includes such a bet will be voided.

L. Responsible Gambling

73.

We have various tools available to you to assist you to manage your gambling and gambling spend. This includes tools to allow you to set a pre-commitment limit, close your account, take a break or to self-exclude.

74.

You acknowledge and agree that you are liable for your actions and all betting activity on your Account and that betting involves the risk of losing your funds.

75.

You agree that if you have a gambling problem, that you will not open or operate a betting account or bet with us. By opening or operating a betting account or betting with us, you acknowledge and agree that you do not have a gambling problem. You acknowledge and agree that we are not responsible or liable for any failure in identifying that you have a gambling problem.

76.

You can choose to set a pre-commitment limit that limits the amount of funds that can be deposited to your Account in a particular period of time. If you set a pre-commitment limit, you agree that you will not establish or operate another Account or do anything else to circumvent the deposit limit. If you do so you will be fully liable for all activity and bets and you agree to release us from any and all claims and indemnify us in relation to any direct or indirect loss, damage, costs and expenses which we may suffer or incur as a result.

77.

You can choose to self-exclude either temporarily or permanently from betting with us, and/or choose to register with

BetStop

– the national self-exclusion register. If you self-exclude from betting with us (including via

BetStop

), you agree that you will not establish or operate any Account with us, place any bets with us or do anything else to circumvent the self-exclusion. If you do so:

(a) you will be fully liable for all activity and bets and you agree to release us from any and all claims and indemnify us in relation to any direct or indirect loss, damage, costs and expenses which we may suffer or incur as a result; and

(b) open/pending bets will be voided and resulted bets will stand.

78.

You agree that a temporary or permanent self-exclusion is effective only once you have completed the online or other form, or otherwise been advised by us that the temporary or permanent self-exclusion is effective. If you withdraw your request for self-exclusion before it has become effective, you agree that you are not self-excluded.

79.

Once a temporary self-exclusion has expired, you are no longer excluded and can commence to bet with us. You agree and acknowledge that if you wish to request to extend your temporary self-exclusion or request to permanently self-exclude, you must make a new request to self-exclude in the MyAccount section of the app or website, or by telephone or email.

80.

You can choose to close your account at any time. You agree that a request for account closure (including a request for permanent account closure or similar words) is not a request for self-exclusion. For a self-exclusion to be effective, you must complete the self-exclusion process.

M. Privacy Collection

81.

In most cases we collect personal information from you when you open and operate your Account. We may also collect information from, and disclose information to, third parties such as racing and sporting bodies, regulators, law enforcement, the operator of

BetStop

or other responsible gambling schemes, and our third-party suppliers including our technology providers, service providers and professional advisors. Some of the purposes for which we do this include offering our products and services, effectively operating our business, ensuring compliance with regulations and laws (including the AML/CTF Act), managing our trading risk and monitoring to ensure our Ts & Cs are complied with.

82.

We may also collect, use and disclose your personal information for secondary purposes related to the primary purpose including in circumstances where you would reasonably expect such collection, use or disclosure and/or for purposes including trading, risk management, integrity, compliance, minimum bet laws and other related purposes. We may collect information from Punterstech (and its related entities), other service providers, regulators, racing bodies, sporting bodies and other third parties associated with our products and services. Collection of such information may include information aggregated by a third party.

83.

By law, you are not permitted to have an Account with us unless you provide certain information to us.

84.

Our Privacy Policy contains information about how you can access and seek correction of your personal information held by us or make a complaint about a breach of the Australian Privacy Principles.

85.

It is unlikely that we will disclose your personal information to overseas recipients.

86.

Any phone calls and other communication with us may be recorded and monitored for compliance or record-keeping purposes.

87.

You are able to opt out of or unsubscribe from direct marketing at any time. Direct marketing opt-out may be channel specific eg. email, SMS, telephone opt outs may operate independently. You can opt out of push notifications via your device.

N. Maximum Payouts and Dividends

88.

The maximum payout limits for the different bet types set out in this section apply.

89.

Where a bet is impacted by more than one maximum payout limit, the lower payout limit applies.

90.

Where you have placed more than one bet on the same event, and a maximum payout limit applies to an event, the maximum payout limit for all bets on that event applies.

91.

Maximum payout limits also apply to more than one Account holder where those Account holders are found to have acted together and/or breached the Ts & Cs.

92.

All maximum payout limits and maximum dividends are expressed in Australian dollars.

Racing

93.

The maximum payout limit on a single racing event is as follows:

Race Type

Payout Limit

Metropolitan thoroughbreds

$20,000

Provincial and country thoroughbreds

$10,000

International thoroughbreds

$10,000

All harness racing

$10,000

All greyhound racing

$10,000

94.

The maximum payout limit on a single racing bet is as follows:

Race Type

Win Payout Limit

Place Payout Limit

Metropolitan thoroughbreds

$10,000

$3,000

Provincial and country thoroughbreds

$7,000

$2,000

International thoroughbreds

$2,000

$1,000

All harness racing

$2,000

$1,000

Greyhound racing (except Group 1

$2,000

$1,000

Group 1 Greyhounds

$3,000

$1,000

Race Type

Quinella & Exacta

Payout Limit

Trifecta & First 4

Payout Limit

Quadrella Payout

Limit

Metropolitan thoroughbreds

$5,000

$10,000

Provincial and country thoroughbreds

$5,000

$10,000

International thoroughbreds

$2,000

$5,000

All harness racing

$2,000

$5,000

All greyhound racing

$2,000

$5,000

The maximum payout limits for any racing only Multi Bet (including a same race Multi) and any racing event are:

Bet type

Maximum payout limit

Any racing Multi Bet

$10,000

Same race Multi – Australian thoroughbreds

$10,000

Same race Multi – NZ thoroughbreds

$5,000

Same race Multi – Australian greyhounds

$3,000

Same race Multi – NZ greyhounds

$1,000

The following maximum payout limits apply:

Bet type

Maximum payout limit

Top Fluc

$5,000

Best of the Best (BOB)

$5,000

Best Tote / Best Tote plus SP

$5,000

Protest payouts

$1,000

Racing – maximum dividends

95.

The maximum dividend (ie. odds) paid for single win and place bets is:

•

For thoroughbred racing: $201

•

For harness racing: $51

•

For greyhounds: $51

96.

The maximum dividend for racing only Multi Bet including a Same Race Multi (SRM) or Any Race Multi (ARM) is $1,001.

97.

The maximum win dividends payable for SP, STAB, Middle Tote and are:

•

$26 for Greyhound Racing.

•

$51 for Harness Racing; and

•

$101 for Thoroughbred Racing.

98.

The maximum dividends for any Tote Bet is 50% greater than (i.e. 1.5 times) the amount of the second-highest Tote Pool dividend.

Sport

99.

The following maximum payout limits apply for any sport bet or e-sport bet / event:

Bet type

Maximum payout limit

Any single sport event

$20,000

Any sports Multi or any sport / racing combination Multi

$20,000

Any same game Multi

$15,000

Any single e-sport bet

$2,000

Across all e-sports markets in a 24-hour period (from midnight to midnight)

$2,000

Any Multi Bet that includes an e-sport event

$2,000

WHAT’S GAMBLING REALLY COSTING YOU?

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

Age Verification

Cookie Settings